User Experience Design Ninja





Ever wondered if you should be working from home?


Background:

We've been working on web projects for many years now, and have lots of real customers paying real dollars to use our products, and it's all very... nice.

But we want more.

When people have created an account with one of our products, they should shed a tear because the experience is over.  They should write ballads and march from town to town reading them to anyone who'll listen.  They should hang signs from highway overpasses proclaiming our good name, hold 3-day block parties and call up radio stations to dedicate cheesy songs.

They should obsess.

Most of all, they should tell their friends about us.  And if those friends don't sign up for our services they should go find new friends, because who needs unsupportive friends?

And that's where you come in.


Who are you?

  • You're a passionate user advocate.  It pisses you off when someone stubs their toe on bad design, especially if they blame themselves.

  • You believe usability isn't a distraction from "real business", but contributes directly to the bottom line.  Easy-to-use means happier customers who stick around longer and spend more. 

  • You have experience with building applications where people are trying to get something done rather than browsing a website.

  • You're a serious go-getter.  When there's nothing on your plate to do, you look for something to improve.  You would say things like, "Hey guys, check this out, I think it'll beat the signup box we're using now."


  • You believe usability testing is for everyone.


  • This one's tricky.  Deep down, you're a perfectionist.  You want everything just so.  But when the time comes, you can set that aside and design with duct tape so we can quickly test an idea and see if it's worth more effort.

  • Bonus points:  You write clear, friendly copy.



Created with Dethe Elza's cool implementation of Kathy Sierra's faboo idea.



What would you be doing?


Design/spec future projects

  • We believe the user interface comes first¹.  You'll have a hand in developing and refining new products as you build interfaces for them.

    After understanding the app we're trying to build, you would ask questions, refine it and come up with an initial design.  Based on feedback you'd tweak things until we're at a good starting place, and then hand it over to the programmers who'll make it come alive. After that we roll it out to beta users and refine around their feedback.

    Lather, rinse, repeat!


Improve the users' experience
  • Our customers are non-technical folks, so our software should be friendly, simple and intuitive.  We're aiming for the happy user peak².  Wearing your usability hat, you'll look for ways we could make the software even easier to use. .

  • Good design can increase signup and conversion rates, which are crucial to our success³.  You'll play around with various parts of the signup process, looking for ways to increase the percentage of people who become to paying customers.



miscellany:

    Type:  Part-time, contract. Full-time might be a possibility down the road.

    Deadline:  We're looking for someone now, but we'll keep looking until we find The Right Person.  (If you're not sure if you should apply, use your mouse to tickle Jakob Nielson to see what he thinks.)



How to apply:

Please send all of the following to apply --at-- wondermill.com

  • Your portfolio, working examples, demos, live sites... whatever you have that shows your work.  Describe your contribution to the project, and where it is now.  You can send your resume too if you like, but it's not required.

  • What are your salary expectations, if any?

  • What hours are you generally available for work?



[1]  Signal vs Noise:  No Functional Spec (ie. the interface comes first).

[2]  Creating Passionate Users: The Happy User Peak

[3]  Think Vitamin: Turning Visitors Into Users



Wondermill is an equal opportunity employer, and does not discriminate on the basis of race, national or ethnic origin, religion, age, gender, sexual orientation, marital status, family status or disability.     (Except jerks.  Jerks need not apply.)