User Experience Designer





Ever wondered if you should be working from home?



Background:

We've been working on web projects for many years now, and have lots of real customers paying real dollars to use our products, and it's all very... nice.

But we want more.

When people have created an account with one of our products, they should shed a tear because the experience is over.  They should write ballads and march from town to town reading them to anyone who'll listen.  They should hang signs from highway overpasses proclaiming our good name, hold 3-day block parties and call up radio stations to dedicate cheesy songs.

They should obsess.

Most of all, they should tell their friends about us.  And if those friends don't sign up for our services they should go find new friends, because who needs unsupportive friends?

And that's where you come in.


Who are we?

    We're a motivated team, working together from wherever we live and getting together when we can for happenings like South by Southwest. We build sites and services for our own customers; we don't have any outside clients telling us what to do.

    We have an open culture where everyone knows what's going on, and we all have a voice in what we're doing and where we're going. We recognize good work and appreciate the imporance of work-life balance, and last but not least we're profitable! We've been around since 1998.


Who are you?

  • You're all about standards-based design, links that look like links and lots of white space.  In our world, easy-to-use trumps cool every day.  It pisses you off when someone stubs their toe on bad design, especially if they blame themselves.

  • You believe usability isn't a distraction, but contributes directly to the bottom line.  Easy-to-use means happier customers, who stick around longer which means more money for ice cream. 

  • This one's tricky.  Deep down, you're a perfectionist.   You want everything just so.  But when the time comes, you can set that aside and design with duct tape so we can quickly test an idea and see if it's worth more effort.



Created with Dethe Elza's cool implementation of Kathy Sierra's faboo idea.



What would you be working on?

Design/spec future projects

  • We believe the user interface comes first¹.  After we're clear on what we're building and who it's for, you would take us from rough sketch through beta and on to Launch Day.

Improve our users' experience
  • We always assume that our customers are non-technical folks, which means our software should be friendly and intuitive.  We're aiming for the happy user peak², and part of your time would be spent improving our interfaces and making our software easier to use.

  • You would take a fresh look at everywhere we interact with our customers, (signup, welcome email, upgrade, cancellation, renewal, support, etc) and make sure we're being consistent with our brand and that our processes are easy for people to use.



The nitty gritty

    Scope:  We're looking for someone to join us full-time, but if you're interested in once-in-awhile work, please get in touch.  Every once in awhile we need a little extra help.

    Deadline:  Our search will end when we find The One.

    To apply: Please send the following to jobs # wondermill.com
    • Your online portfolio or url.  You gotta have one to apply!
    • What are your salary expectations, if any?
    • What hours are you generally available for work?



Help us get the word out!  We'll be asking anyone we hire how they found us.   If you sent 'em, that's $500 headed your way.  The rules:  Word of mouth is fine, blogging is fine, podcasting is fine, and sky-writing is encouraged.  Spamming is not fine


[1]  Signal vs Noise:   No Functional Spec (ie. the interface comes first).
[2]  Creating Passionate Users: The Happy User Peak
[3]  Think Vitamin: Turning Visitors Into Users

Wondermill is an equal opportunity employer, and does not discriminate on the basis of race, national or ethnic origin, religion, age, gender, sexual orientation, marital status, family status or disability.     (Except jerks.  Jerks need not apply.)